Beachside Eastbourne Apartments - Frequently Asked Questions
HOW DO I MAKE A RESERVATION
To check the availability of our Eastbourne apartments or to make an online reservation, please click here. Alternatively you can call us on 01323 646 444.
All water, gas and electricity is included. We also provide professionally laundered bed linen, bath towels, hand towels, bath mat and a tea towel.
Our Eastbourne guest house uses BT Infinity broadband and we offer free and unrestricted Wifi. There is an excellent and very reliable signal in all of our Eastbourne apartments.
WHAT ARE YOUR PAYMENT TERMS
For all bookings we require a non-returnable deposit of £100, per week, per apartment, which is payable at the time of reservation. The outstanding balance is due no later than 30 days before the agreed arrival date. Payment can be made by cheque or bank transfer. For reservations made within 4 weeks of the arrival date, full payment is required at the time of booking.
WHAT IS YOUR CANCELLATION POLICY
If a booking is cancelled less than 30 days before the arrival date then a charge equal to 50% of the outstanding balance will be made. If a booking is cancelled less than 14 days before the arrival date then a charge equal to the full booking amount will be made. In the event of a no show the full cost of the booking is charged.
For these reasons we strongly recommend that you take out holiday cancellation insurance, which is inexpensive and can be obtained from any good broker.
We would only cancel your stay in one of our Eastbourne apartments if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for your stay at Beachside. Our liability would not extend beyond this refund.
WHAT TIME CAN I CHECK-IN
Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. Please try not to arrive before this time as we will still be busy preparing your accommodation and won't be around to welcome you. If you do arrive in Eastbourne before this time and would like to drop off any bags, then we can safely store these until your apartment is ready.
WHAT TIME CAN I CHECK-OUT
Please be ready to leave your accommodation by 10am on the day of departure, unless otherwise arranged.
WHERE CAN I PARK
All the roads surrounding Beachside offer free and unrestricted parking and we use these ourselves on a daily basis. If you prefer, there is also a public car park at Treasure Island which is about 3 minutes' walk away.
WHAT IS ACCESSIBILITY LIKE
There are seven steps from the street to our front door; so unfortunately, unless the wheelchair is collapsible, access is limited. Our ground floor Apartment No.1 may be suitable for less mobile guests, please telephone for more information.
Apartments No. 2 and No. 3 are on the first floor and there are approximately 16 stairs separated by a half landing. Apartments No.4 and No. 5 are on the second floor and again there are approximately 16 stairs separated by a half landing. Stairways are of a standard width and there are handrails from the ground floor all the way up to the second floor.
DO YOU ALLOW ADDITIONAL GUESTS
All of our Eastbourne self catering holiday apartments have been designed to comfortably accommodate two adults and rental charges are per apartment and based on two people sharing. Children and additional adults are very welcome to stay as long as we are told at the time of booking. For a charge of £10 per person, per night, we can provide extra linen and towels and prepare either a pull-down wall-bed, a Jay-Be fold-away bed or a sofa bed. The type of bed is dependant on which apartment is being booked and is stated in the apartment's description on this website.
DO YOU ALLOW INFANTS
Infants (0-2) years are welcome and can stay free of charge at our Eastbourne apartments. If required we can hire you a travel cot and bed linen but you are of course free to bring your own. We can also supply - free of charge - a baby bath, toys, books and games etc. Please let us know at the time of booking and we will try and accommodate any request.
DO YOU ACCEPT PETS
Sorry but we do not allow pets at Beachside.
WHAT IS YOUR SMOKING POLICY
For the comfort of all our guests there is strictly no smoking in any of our Eastbourne apartments